These Terms of Service ("Terms") govern your access to and use of the services provided by
Genres-Agency ("we", "us", "our"). Please read them carefully.
By accessing or using our services, you agree to be bound by these Terms and any additional terms referenced herein or provided with specific services. If you do not agree, do not use the services. We may update these Terms from time to time; continued use after changes constitutes acceptance of the updated Terms as described in the "Changes to Terms" section.
"Services" means the products, software, APIs, hosted services, and related support we provide. "You" or "Customer" means the individual or entity that uses the Services. "Content" means data, text, images, audio, or other materials you submit to the Services. Other defined terms appear throughout these Terms.
We provide custom software, AI, and related services as described in our product pages, order forms, and written agreements. Specific features, availability, service levels, and support obligations are defined in the applicable order or statement of work. We may modify, enhance, or discontinue features with reasonable notice where required for security, legal, or operational reasons.
You are responsible for maintaining the confidentiality of account credentials and for all activity that occurs under your account. You must notify us promptly of any unauthorized use. We may suspend or terminate access for accounts that violate these Terms or for security reasons.
You will use the Services lawfully and not: (a) attempt to reverse engineer or circumvent security; (b) upload malware, viruses, or malicious content; (c) infringe third‑party rights; (d) interfere with the Services or other users; or (e) use the Services to engage in unlawful surveillance, discrimination, or other harmful activities. You will comply with applicable export controls and sanctions laws.
You retain ownership of Content you submit. By submitting Content you grant us a limited license to store, process, and transmit that Content as necessary to provide the Services and to improve our products (unless otherwise agreed in writing). You represent and warrant that you have all rights necessary to submit Content and that such Content does not violate applicable law or third‑party rights.
Fees, billing cycles, and payment terms are set out in your order or subscription. Unless otherwise agreed, fees are non‑refundable. We may suspend or terminate Services for overdue payments after providing notice. You are responsible for taxes associated with your use of the Services, excluding taxes based on our net income.
Trial or free tier access is provided at our discretion and may be limited in duration or functionality. We may terminate trial access at any time. Trial users are subject to these Terms and any additional trial rules posted at signup.
Each party will treat the other party's confidential information with reasonable care and will not disclose it except to employees, contractors, or advisors who need access to perform obligations and who are bound by confidentiality obligations. Confidential information does not include information that is public, already in the recipient's possession, independently developed, or rightfully obtained from a third party.
We implement technical and organizational measures designed to protect personal data. Our Privacy Policy describes how we collect and process personal data. For regulated data (e.g., health, payment), we will follow contractual obligations such as Business Associate Agreements (BAAs) or PCI scoping where applicable. Customers are responsible for configuring Services and using available controls to meet their compliance obligations. Contact us for details about our security practices and data processing terms.
We and our licensors retain all rights, title, and interest in the Services and underlying technology. You retain ownership of your Content. You grant us a limited, worldwide, royalty‑free license to use your Content solely to provide and improve the Services. Nothing in these Terms transfers ownership of either party's intellectual property except as expressly stated.
The Services may integrate with third‑party products or services. Your use of third‑party services is subject to the third party's terms and privacy practices. We are not responsible for third‑party content, availability, or performance.
We warrant that we will provide the Services in a professional manner consistent with industry standards. EXCEPT AS EXPRESSLY PROVIDED, THE SERVICES ARE PROVIDED "AS IS" AND WE DISCLAIM ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON‑INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW.
You will indemnify, defend, and hold us harmless from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising from your breach of these Terms, your Content, or your violation of applicable law.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO US IN THE 12 MONTHS PRECEDING THE CLAIM. IN NO EVENT WILL WE BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES.
We may suspend or terminate access for breach of these Terms, for non‑payment, or for security reasons. You may terminate your account by following the procedures in your agreement. Termination does not relieve you of obligations accrued prior to termination.
Upon termination, we will cease providing the Services. Unless otherwise agreed, we may delete or destroy your Content after a reasonable retention period. If applicable, we will provide options for data export or secure deletion as set out in your agreement.
These Terms are governed by the law specified in your agreement or, absent an agreement, by the laws of the jurisdiction where we are incorporated. Disputes will be resolved as set out in your contract; absent a contract clause, disputes may be resolved in the courts of the governing jurisdiction.
Notices to you may be provided via email or posting on our site. Notices to us should be sent to the contact information below and will be effective upon receipt.
We may modify these Terms. For material changes we will provide notice (for example, by email or a prominent notice on the site). Continued use after notice constitutes acceptance of the updated Terms.
These Terms constitute the entire agreement between you and us regarding the Services and supersede prior agreements. If any provision is found unenforceable, the remaining provisions remain in effect. No waiver of any right will be effective unless in writing.
